Refund Policy
Refund policy - Mer Aux Trésors
If you would like a refund for an order placed with Mer Aux Trésors, please follow the terms and procedures listed below.
Return conditions:
- The return request must be made within 14 days of the delivery date.
- The products must have been received.
- Returned items must be unused, in the same condition you received them, and in the original, unaltered packaging.
- Products damaged or with obvious signs of wear will not be eligible for a full refund. A partial refund may be considered depending on the degree of wear.
- We do not reimburse shipping costs for returns. Opt for shipping with tracking to ensure receipt of your return.
- If an address error is made by the customer when ordering, we are not responsible for the consequences of this error.
Return procedure:
- Check your eligibility for return by respecting the conditions above.
- Contact us by email: merauxtresors.contact@gmail.com .
- We will provide you with the return address. You can choose the shipping method that suits you.
- Once the products have been received and inspected, we will inform you by email of our decision regarding your refund.
- If your refund is approved, a credit will automatically be applied to your original credit card or payment method within 10 days
Specific cases:
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Non-receipt of order : If you have not received your order 60 days after the purchase date, contact us with your order number at merauxtresors.contact@gmail.com for a refund.
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Non-compliant or damaged products : If the products received are damaged or different from your order, and if less than 14 days have passed since their receipt, contact us for a refund or exchange. If signs of wear unrelated to delivery are observed, a partial refund may be considered.
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Cancellations and Preferences : If you would like to cancel your order before shipping or are not satisfied with your purchase, contact us to discuss available options.
For any questions or clarifications : do not hesitate to write to us at merauxtresors.contact@gmail.com .