Legal notices and T&Cs
Terms and conditions
BE CAREFUL, THIS IS THE PAGE THAT HURTS YOUR HEAD, BUT IT’S THE LAW! GOOD READING :)
Our legal notices and our general conditions may be subject to change without any other notification than their posting online (we said to ourselves that you did not want to be spammed with legal notices).
This is why we advise you to visit this page when ordering. Of course, any order is subject to the version of the general conditions applicable on the day of the order.
These General Conditions of Sale (hereinafter the “CGV”) exclusively govern the sales of Products on this site. Please read these General Conditions of Sale and Use carefully before accessing or using our website.
By accessing or using any part of this site, you agree to be bound by these General Conditions of Sale and Use. If you do not agree to all the terms and conditions of this agreement, then you must not access the website or use any services offered here. If these General Conditions of Sale and Use are considered an offer, acceptance is expressly limited to these General Conditions of Sale and Use.
By accepting these General Conditions of Sale and Use, you declare that you have reached the age of majority in your country, state or province of residence, and that you have given us your consent to allow any person of age minor in your charge to use this website. The use of our products for any illegal or unauthorized purpose is prohibited nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to the laws relating to copyright).
You must not transmit any worms, viruses or any other code of a destructive nature. Any infringement or violation of these General Conditions of Sale and Use will result in the immediate termination of your Services.
Editors
http://mer-aux-tresors.com/ is published by Entreprise Digital Impulse
- Intracommunity VAT number: FR 05852308766
- SIRET number: 785230876600017
- You can contact us by:
- Customer service email: merauxtresors.contact@gmail.com
- Customer Service Telephone: no telephone number allocated.
Our contact details
We invite you to carefully read our general conditions of sale. If only for the writing time ;) By arriving on our site, the Customer acknowledges having read the General Terms and Conditions and accepts them in full and without reservation. Otherwise, he is asked to leave the site.
Application of the General Conditions of Sale
We reserve the right to modify the General Terms and Conditions at any time by publishing a new version of them on our site. The General Terms and Conditions applicable to the Customer are those in force on the day of their order on the Site. Acceptance of these General Terms and Conditions assumes that the Customer has the necessary legal capacity to do so. If the Client is a minor or does not have this legal capacity, he declares that he has the authorization of a guardian, a curator or his legal representative.
The Customer recognizes the probative value of the Seller's automatic recording systems and, unless proven otherwise, waives the right to contest them in the event of a dispute.
Order procedure
Any orders placed on behalf of another person without their consent will be reported to the authorities. http://mer-aux-tresors.com/ reserves the right to modify prices and rectify incorrect prices for any order, as well as for any finalized sale. If a price is incorrect, Le mer-aux-tresors.com may be forced to cancel the purchase and refund the amount paid in the best possible way. This procedure can be performed at any time.
Customers have the option to return the order within 30 days from the date of receipt. This right is only applicable when the product and its original packaging can be returned in the condition in which they were received. Any customer wishing to exercise their right of return must contact mer-aux-tresors.com to obtain the return address for the products. Return shipping costs are the responsibility of mer-aux-tresors.com for delivery in France from 20€ of purchase. If you live in a geographic area where the National Postal Service does not allow returns, you may be required to pay for return shipping costs. If a product is damaged during transport, you should contact mer-aux-tresors.com within 30 days to obtain information regarding compensation.
Confirmation
Upon receipt of your order, an electronic invoice will be sent to the email address you provided. It is important that you enter a valid email address when ordering. We recommend that you save this email to facilitate any possible exchanges with customer service in the future. The order confirmation (receipt) also constitutes your warranty and proof of purchase.
Fraud
Any fraud will be reported to the authorities, and mer-aux-tresors.com reserves the right to cancel any purchase in the event of suspicion.
Prices and payment terms
The prices of the Products and/or Services are indicated in euros, all taxes included (VAT + other taxes and in particular the tax on videograms, eco-tax, etc.) excluding participation in processing and shipping costs. mer-aux-tresors.com reserves the right to modify its prices at any time and to pass on, where applicable, any change in the VAT rate in force on the price of the Products or Services offered on the Site.
However, the products will be invoiced on the basis of the prices in force at the time of validation of the order, the prices are indicated excluding participation in processing and shipping costs. In the case of an order to a country other than mainland France, it is considered that the Customer is the importer of the product(s) in question. For all products shipped outside the European Union and DROM-COM, the price will be calculated automatically on the invoice excluding taxes.
Customs duties or other local or import or state taxes may be due. These rights and sums are not the responsibility of mer-aux-tresors.com. They are the responsibility of the Customer and are their sole responsibility, both with regard to declarations and payments to the competent authorities and/or organizations in their country. The Customer is advised to consult his local authorities on this subject. This site is not intended for sale to professionals, the products sold by mer-aux-tresors.com are reserved for individuals.
Orders and customer account
In the event of non-compliance with the general conditions of sale and/or use, the site will have the possibility of suspending or even closing a customer's account after having sent a formal notice electronically and without effect. Any deletion of the account, for any reason, results in the pure and simple deletion of all the customer's personal information. Any event due to force majeure resulting in a malfunction of the site or server and subject to any interruption or modification in the event of maintenance, cannot engage the liability of the seller.
Payment Terms
The Customer can place an order on this site and make payment via Credit Card. The Site does not collect any data relating to the Customer's means of payment. Payment is made directly to the bank or payment service provider that receives payment from the Customer. In the event of payment by check or bank transfer, the delivery times defined in the "Delivery" article of these GCC only run from the date of entry into force of receipt of payment by the Seller who may provide proof by any means. The price is paid online, in full on the day of the order.
Orders and invoices are archived on a reliable and durable medium which constitutes a faithful copy. The computerized records will be considered by the parties as proof of communications, orders, payments and transactions between the parties.
Orders
The Customer can place an order with the site. The contractual information is presented in French and will be confirmed by a confirmation containing this contractual information at the latest when your order is validated.
The Customer declares to have read and accepted these general conditions of sale before placing their order. Validation of your order therefore implies acceptance of these General Conditions of Sale.
Changes to Service and Prices
Prices of our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (and any part or content of the Service) without notice at any time. We will not be liable to you or any third party for any price change, suspension or discontinuance of the Service.
We reserve the right, but have no obligation, to limit the sales of our products or services to any person in any geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any product or service we offer. All product descriptions and product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to stop offering a product at any time. Any offer for a service or product made on this site is void where prohibited by law. We do not warrant that the quality of any products, services, information, or other merchandise obtained or purchased by you will meet your expectations, or that any errors in the Service will be corrected.
Availability
Product availability is indicated on the site, in the description sheet for each Product. If the product is unavailable after placing the order, the Customer will be informed. The order will be automatically canceled and no bank fees will be charged.
Shipping and Returns
The products will be delivered to the delivery address indicated by the customer during the ordering process. The site has a geographical delivery limitation, orders can be shipped anywhere in Europe but not outside Europe.
Unless otherwise stated on the Site when ordering or in the description of the Products ordered, the Seller undertakes in any case to deliver the Products within a maximum period of thirty (30) days after the conclusion of the Contract with a customer consumer.
Delivery delay
We have chosen standard delivery between 15 to 20 working days due to high demand.
The delivery time corresponds to the order acceptance time plus the product delivery time. In the event of payment by credit card or private card and partial deliveries, only the products shipped will be invoiced.
We work hard to guarantee you ever faster delivery and advantageous prices. mer-aux-tresors.com works with manufacturers and artisans around the world to find the most original products at prices that suit you.
Delivery errors and delays
If the Customer's package is returned to the Seller by La Poste or other postal service providers, the Seller will contact the Customer upon receipt of the package. If the Customer has inadvertently refused the package, he or she may request the return of the package against advance payment of the shipping costs for the new package. Shipping must also be paid for orders for which shipping was offered at the time the order was placed.
In the event of a delivery or exchange error, each product to be exchanged or refunded must be returned to the seller in its entirety and in perfect condition. A defect due to clumsiness or misuse on the part of the customer is not attributable to the seller.
In the event of late delivery, an e-mail will be sent to the customer to inform them of the possible consequences for the delivery time indicated, a new delivery time will be proposed.
Any delay in delivery compared to the date or time communicated to the consumer when ordering may result in the cancellation of the sale at the consumer's initiative under the conditions provided for in articles L 216-2, L 216-3 and L241-1 of the Consumer Code. The request must be made in writing, by registered letter with acknowledgment of receipt, if the seller has not responded to the request for delivery of the goods. The consumer customer will then be reimbursed for all sums paid within fourteen (14) days following termination of the contract at the latest. This clause does not apply if the delivery delay is due to force majeure.
Acceptance
In the event of reservations about the delivered product (e.g.: damaged packaging, already opened, etc.) the customer must immediately inform the carrier and our site. The Customer may refuse a package at the time of delivery if he notices an anomaly in relation to the delivery (damage, missing product compared to the delivery note, damaged package, defective products, etc.); any anomaly must then be indicated by the Customer on the delivery note in the form of handwritten reservations accompanied by the Customer's signature. To exercise his right of opposition, the customer must open the damaged or defective shipment(s) in the presence of the carrier and have the damaged goods taken back by the carrier. If the Customer does not meet these conditions, he cannot exercise his right of refusal and the Seller is not required to comply with the Customer's request to exercise his right of refusal.
Transfer of ownership - Transfer of risks
Acceptance of the purchase order by the Seller automatically implies the transfer of ownership of the Products ordered; acceptance of the purchase order by the Seller automatically implies the transfer of risks of the Products ordered.
Right to retract
In accordance with current legislation (article L.221-18 of the Consumer Code), the customer has a period of 14 days from the date of placing the order to exercise his right of withdrawal without giving a reason. nor penalty.
Payment procedure
If the right of withdrawal is exercised within the aforementioned period, only the price of the goods purchased and the shipping costs will be refunded, the return costs will be left to the customer.
Returns must be in their original and complete condition (packaging, accessories, instructions, etc.) so that they can be put back on the market in new condition. The Customer may be held responsible in the event of a reduction in the value of the Product due to manipulations other than those necessary to determine the nature, characteristics and proper functioning of the Product. It is understood that the Customer will bear the costs of returning the Product in the event of withdrawal and the costs of returning the Product if it cannot normally be returned by post due to its nature. If the above obligations are not fulfilled, the customer loses his right of withdrawal and the product is returned to him at his expense.
In order to exercise his right of withdrawal in accordance with legal provisions, the Customer can find in appendix 2 the standard withdrawal form to be sent to merauxtresors.contact@gmail.com
Once the withdrawal form or the withdrawal declaration has been sent to merauxtresors.contact@gmail.com no later than 14 days after receipt of your order, the Customer must return the product(s) concerned to merauxtresors.contact@gmail.com within a reasonable time, but no later than 14 days after sending the withdrawal form or declaration.
The request must indicate the order affected by this withdrawal. If the returned package does not reach the seller, it will not be possible to inquire with postal operators to ask them to find the seller. The customer can exercise his right of withdrawal through:
The customer can exercise his right of withdrawal by communication.
If the right of withdrawal is exercised, merauxtresors.contact@gmail.com
will refund amounts paid within 14 days of the date merauxtresors.contact@gmail.com is informed of your decision to withdraw, using the same payment method as the order (unless the customer expressly accepts a refund by another payment method).
This refund date may be postponed until the arrival of the Product or until the Customer has provided proof of shipment of the Product. The Seller is not required to reimburse additional costs if a more expensive delivery method than the standard delivery method offered on the Site is chosen.
Guarantees
Product compliance
In accordance with the provisions of the legal guarantees of conformity and hidden defects (mentioned in the box below and the text of which appears in appendix 1 of these Conditions), mer-aux-tresors.com will reimburse or exchange products which are manifestly defective or not. conform to the Customer's order. The Customer must then contact the Seller as soon as possible.
The products must be returned in the condition in which the customer received them with all the elements (accessories, instructions, etc.) in packaging allowing their transport in good condition. It is recalled that, under the legal guarantee of conformity: the consumer has a period of two years from delivery of the good to take action against the seller; he can choose between repairing or replacing the good under the cost conditions provided for in Article L. 217-9 of the Consumer Code; he is exempt from the obligation to prove the incompatibility of the good within six months following its delivery. This period is extended to 24 months from March 18, 2016, with the exception of second-hand goods. The legal guarantee of conformity applies regardless of the commercial guarantee that may affect your goods. It is recalled that the consumer can decide to grant a guarantee against hidden defects in the thing sold within the meaning of article 1641 of the Civil Code, and that in this case he can choose between canceling the sale or reducing the price. sale price in accordance with article 1644 of the Civil Code. The provisions of this article do not prevent the customer from exercising the right of withdrawal provided for in this article.
Satisfied or refunded
The seller offers the customer the possibility of canceling if he is not satisfied with his order without having to justify his decision. The Customer has a period of 14 (FOURTEEN) days to send his decision by registered letter to the Seller and the Seller will reimburse all amounts paid by the Customer for his order.
Responsibility
The seller's liability is only incurred in the event of gross negligence, intent or fraudulent intent. In all other cases, the seller's liability can never be asserted or claimed by the customer.
The products offered comply with current French legislation. mer-aux-tresors.com cannot be held liable if the legislation of the country in which the product is delivered is not respected. It is up to the customer to check with local authorities the possibilities of importing or using the products or services they wish to order.
In the case of professional purchases, mer-aux-tresors.com will not be liable for any indirect damage that may result from the presence, loss of business, loss of profit, loss of opportunity, damage or expense that may result from the purchase of products. The customer is reminded to secure the data contained in the products purchased mer-aux-tresors.com is not responsible for the loss of data, files or damage defined in the previous paragraph. The total or partial impossibility of using the products, in particular due to the incompatibility of the equipment, will not give rise to any compensation, reimbursement or liability on the part of mer-aux-tresors.com
The products sold by mer-aux-tresors.com have services compatible with professional use, even if mer-aux-tresors.com is not intended for sale to professionals. Consequently, the company cannot be held responsible for any damage resulting from professional activity. Likewise, mer-aux-tresors.com cannot under any circumstances be held responsible for damage resulting from improper use of the products by the customer.
Intellectual property
All texts, comments, works, illustrations, works and images reproduced or displayed on the site mer-aux-tresors.com are strictly protected by copyright and intellectual property laws throughout the world. As such and in accordance with the provisions of the intellectual property law, exclusive use for private purposes is authorized, subject to other, or even more restrictive, provisions of the intellectual property law. Any reproduction or representation of the Site or all or part of the elements contained on the Site is strictly prohibited.
The company names, brands and service marks appearing on the Site are protected by trademark law. The reproduction or representation, in whole or in part, of any of the aforementioned contents is prohibited.
Applicable law - Disputes - Complaint processing - Mediation
Applicable law: This contract is governed by French law. The language of this contract is French. In the event of a dispute, the French courts will have sole jurisdiction.
Handling complaints: For any complaints, you can contact Customer Service using the contact details indicated in the preamble to these conditions.
Jurisdiction: In the event of difficulties arising from the order or delivery of items sold on the site, the customer will first contact mer-aux-tresors.com to find an amicable solution. The client may resort to conventional mediation or any other alternative method of dispute resolution. In the event of a dispute, the Customer may, in accordance with Regulation No. 44/2001 of December 22, 2000, seize either the court of the place of his domicile, or the French courts - mer-aux-tresors.com can seize the court of the place from the Customer's home.
Mediation of consumer disputes: In accordance with the provisions of the Consumer Code relating to the amicable settlement of disputes, the customer may in any case resort to conventional mediation, existing sectoral mediation bodies or an alternative method of dispute resolution. in case of dispute.
Online dispute resolution platform: In accordance with Article 14 of Regulation (EU) No 524/2013, the European Commission has established an online dispute resolution platform to facilitate independent out-of-court dispute resolution online between consumers and professionals in the European Union. This platform is available at the following link: https://webgate.ec.europa.eu/odr/
Personal data
The customer's personal information and personal data are necessary for the management of his order and his commercial relations. They may be communicated to companies that contribute to these relationships, such as companies responsible for carrying out services and orders relating to their administration, execution, processing and payment. This information and data are also stored for security purposes in order to comply with legal and regulatory obligations and to allow mer-aux-tresors.com to improve and personalize the services offered and the information provided.
In accordance with the Data Protection Act of January 6, 1978, the customer has a right of access, rectification and opposition to personal data concerning him. All they need to do is write to Customer Service online, indicating their first and last name and email address. In accordance with current regulations, the request must be signed and accompanied by a photocopy of an identity document signed by the customer and the address to which the response must be sent. A response will then be sent within 2 months of receipt of the request.
Appendix 1 Article L. 217-4 Consumer Code The seller is required to deliver the goods in accordance with the contract and is responsible for all defects existing at the time of delivery. He is also liable for defects resulting from packaging, assembly instructions or installation, if these have been charged to him by the contract or carried out under his responsibility. Article L. 217-5 Consumer Code The goods comply with the contract: 1. if they are suitable for the usual use of similar goods and, where applicable: - if they correspond to the seller's description and present the characteristics that the seller presented to the buyer in the form of a sample or model; - if they present the characteristics that the buyer can legitimately expect on the basis of the public declarations of the seller, the manufacturer or its representative, in particular in advertising or labeling; 2. if they conform to the seller's description and present the characteristics that the seller presented to him in the form either if it presents the characteristics agreed between the parties or if it is adapted to a particular use desired by the buyer, brought to the attention and accepted by the seller. Article L217-12 Consumer Code The act resulting from the lack of conformity is ordered after two years from delivery of the goods. Article L. 217-16 of the Consumer Code: if the buyer, within the framework of the commercial guarantee granted to him upon the purchase or repair of movable property, asks the seller to repair the item covered by the warranty, a waiting period of at least seven days is added to the current warranty. This period begins to run on the date of the buyer's request for intervention or on the date on which the goods in question are made available for repair, if this availability occurs after the request for intervention. Article 1641 of the German Civil Code The seller is bound by the guarantee against hidden defects in the item sold which make it unfit for the use for which it is intended or limit it to the point that the buyer would not have purchased it or would have paid a lower price if he had known. Article 1648, paragraph 1, of the civil code
The buyer must bring an action for major defects within two years from the discovery of the defect.
Cancellation form If you cancel your order, please contact customer service who will tell you what to do and send you the returns form.
Prohibited uses
In addition to the prohibitions set out in the General Conditions of Sale and Use, you are prohibited from using the site or its content: (a) for illegal purposes; (b) to incite others to perform or participate in illegal acts; (c) to violate any regional ordinance or any international, federal, provincial or state law, rule or regulation; (d) to infringe or violate our intellectual property rights or those of third parties; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against anyone based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will compromise the functionality or operation of the Service or of any related website, independent website, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, hijack, extort, crawl, crawl or scan the web (or any other resource); (j) for lewd or immoral purposes; or (k) to violate or circumvent the security measures of our Service, any other website, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any prohibited uses.
Applicable law
These General Conditions of Sale and Use, as well as any other separate agreement through which we provide you Services will be governed and interpreted under the laws in force in Delaware.
Changes to the General Conditions of Sale
You can consult the most recent version of the General Conditions of Sale and Use at any time on this page.
We reserve the right, at our sole discretion, to update, modify or replace any part of these General Conditions of Sale and Use by publishing updates and changes on our site. It is your responsibility to visit our site regularly to check for changes. Your continued use of or access to our site after the publication of any modifications to these General Conditions of Sale and Use constitutes acceptance of these modifications.